Refund policy

Returns and refunds — Australia

These voluntary change-of-mind terms apply to orders delivered to Australia. They do not limit your rights under applicable consumer law.

30-day change-of-mind returns

Request a return within 30 calendar days after delivery by replying to your order confirmation email. Include your order number and the item you wish to return. We will provide return instructions and the correct return address.

For change-of-mind returns, the bed must be unused, unwashed, clean, free from pet hair and odours, and in its original condition with its packaging. Please measure your pet and check the listed dimensions before ordering.

You pay return postage for a change-of-mind return. No restocking fee applies. Please contact us before posting and retain proof of postage. We do not provide direct change-of-mind exchanges; return an eligible item for a refund and place a new order.

Faulty, damaged or incorrect items

Contact us if an item is faulty, damaged, incorrect or does not match its description. Photos may help us assess the issue. We will arrange an appropriate remedy and cover reasonable return costs for confirmed faults or errors. The unused-condition, original-packaging and 30-day restrictions above do not apply to your statutory consumer rights.

Refunds

For approved change-of-mind returns, we refund the product price to the original payment method within 14 calendar days after receiving and inspecting the returned item. Your payment provider may take additional time to display the refund.

Australian consumer rights

Our goods are subject to consumer guarantees under Australian Consumer Law that cannot be excluded. For a major problem, you may choose a refund or replacement. Other remedies and compensation may apply as required by law. For a minor problem, we will provide a remedy within a reasonable time. These rights may continue beyond our voluntary 30-day return period.